That’s why we offer clients the opportunity to visit our locations and get a true sense of any given product. Motion isn’t a place. It’s a partnership, and a promise: we work with you to turn our products into possibilities.
Yes. At Motion, we can repair most products purchased from another provider. Keep in mind, certain exceptions may apply due to limited access to customized parts. Please speak to a Motion representative for complete details.
frequently asked question Products
Motion offers a wide range of rental equipment, including wheelchairs, walkers, scooters, stairlifts, beds, and bathroom safety items. Most of these items are available for rent at all Motion locations across the country, some exceptions may apply.
Your authorized therapist is responsible for accurately completing and signing all government funding applications. Applications can be submitted to the funding body directly by your authorized therapist, or through Motion on your therapist’s behalf. Motion provides quality control for funding applications. We review the application for clerical errors (e.g. missing signatures, missing responses to required eligibility questions, etc.) as well as inconsistencies between the device the authorized therapist has prescribed and the prescription details on the application form.
Our dedicated team of education leaders also provides learning and development opportunities for authorized therapists to enhance their knowledge and application accuracy. That’s one way we help ensure that equipment is getting to clients as quickly as possible.
In certain cases, a client may choose to provide payment upfront, in full, before funding has been approved. That means Motion can proceed with ordering their equipment. But, don’t forget: most funders will only pay the amount approved after the date of approval. If the client asks Motion to order the equipment before receiving funding approval, the client will be responsible for paying the full amount of the equipment to Motion if the application isn’t approved.
Remember: a client may choose to bridge the gap between application and delivery of their final equipment by making the most of Motion’s rental equipment and repair service offerings.
Please speak to a Motion representative for complete details.
frequently asked question products
Motion provides the complete equipment required for evaluation during the clinical assessment and equipment selection process. Our focus is always on the importance of fit and function. A client’s therapist and one of our Motion consultants will work with you to schedule mutually agreed upon dates and times for you to test equipment that is equivalent to the prescribed device. Keep in mind, we don’t leave equipment behind during the clinical assessment and equipment selection process. Once funding is approved (or in select cases, payment in full has been received), we’ll order and ultimately deliver the device.
Yes. We work closely with funders and charitable organizations across the country that assist in covering the costs associated with the purchase and/or repair of mobility equipment (based on eligibility, which varies). To learn more, speak with a Motion representative about the opportunities available, or refer to the funding program information on this page.
Please complete the repairs and maintenance form above or call/email the Motion location nearest you. Check out our Locations page for complete contact details.
Frequently Asked Question Products
Our trained technical experts are available to complete repairs and maintenance on all rental equipment that we provide. Please contact a Motion representative to book an appointment for these services.
Motion has partnered with humm to provide financing for mobility and home accessibility solutions, up to $30,000. With an easy application process, receive a credit decision in less than 7 minutes and pay for it in installments over up to 5 years. To learn more about financing, visit motioncares.ca/services/financing/.