Motion’s goal is to create an exceptional client experience, achieved through input and feedback from our clients, partnerships with like-minded community organizations, and building long-term relationships with others who are a part of our clients’ circle of care. Motion’s CEO Sue Gilpin provides an update on how we achieve continual growth when it comes to providing top care for our clients.

Earlier this year, we were pleased to introduce two new clients to our Client Ambassador roster which now includes Beau Hayward, Brianna Seewald, Stacey Tetz, and Jessica Oddi. Their participation as Ambassadors has provided us an opportunity to share their lived experiences and gain insight into the everyday lives of the clients we serve. We also hear from so many of our clients via email, by phone, in person, and through the hundreds of reviews we receive each year about what the love most about interacting with our team, how our work makes a difference in their lives, and the changes we should consider to ensure that we are offering products and services that fully meet their needs.

Our industry-leading Motion Rehab Expo event series also provides us with a unique in-person opportunity to network and learn from our care partners like occupational therapists, physiotherapists, and equipment manufacturers from across the country. This full-day education and networking event is featured in 12 cities in 2024, with 6 events upcoming this Fall in Saskatchewan, BC, and Ontario.

In addition to this we are introducing stakeholder sessions and experience surveys in select communities as well as engaging with advisors in the accessibility space to provide us a broader view on how we’re doing and what we could be doing more of in support of creating a positive experience for everyone who we interact with. Purpose-driven meetings with funders, equipment manufacturers, and government officials are also taking place to share what we are learning and to advocate on our clients’ behalf for the many enhancements that are required to truly make life accessible for all Canadians.

As I’ve shared in previous messages, our sponsorships and partnerships with community organizations like Easter Seals, March of Dimes, Spinal Cord Injury Ontario, and Access Now, to name a few, allow us to make an even bigger impact on the quality of life of our clients.

Motion’s partnership with Shine Foundation

Building on a partnership that began in early 2024, Motion is proud to continue our relationship with Shine Foundation through a $5,000 sponsorship for their Fall fundraising campaign in addition to a recent donation of an adaptive bicycle to our shared client Owen. Shine Foundation changes the lives of young people between the ages of 11-21 living with severe physical disabilities across Canada by working with them on a customized experience – like Owen’s Shine Dream of owning his own adaptive bike (pictured above). I was fortunate to join Owen and his family for the delivery of his new bike and he couldn’t have been happier with his new wheels.

“The new bike is a true joy for Owen, and he is happy for any chance he gets to ride it. He has even started riding his bike on his own without assistance and I can tell he has found a new sense of freedom and accomplishment,” shared Owen’s mom Elaine. “And an added bonus is that the bike has helped him get more exercise and strengthen his legs.”

I’m also excited to be joining Shine Foundation as a participant in their first ever Come to Sleigh para ice hockey tournament on October 10 in Toronto. I will be playing alongside Paralympic athletes, Shine Dreamers, and NHL alumni to show young people across Canada living with a severe physical disability that you can overcome challenges as you push yourself out of your comfort zone.

To learn more about Shine Foundation and how you can join us in supporting their amazing work, visit their website at shinefoundation.ca. 

Sue Gilpin, CEO, Motion