In honour of National AccessAbility Week (NAAW), held from May 29 to June 4, 2022, we’re excited to share a message from our CEO Sue Gilpin. Given the importance that Motion’s incoming leader believe passionately that people and culture drive our team’s ability to provide exceptional customer service to our clients, Sue – who held the role of Sr. Director, People and Operations West at Motion since 2018 – was natural fit to assume the role of Motion’s CEO in early May 2022.

During National AccessAbility Week and in our work every day, Motion’s team of over 600 knowledgeable and caring experts is proud to celebrate the contributions of Canadians with disabilities and promote efforts to increase accessibility and inclusion in Canada.

Over the last four years, our business has undergone a great cultural transformation centred around our vision of making life accessible for everyone and our mission of improving the lives of our clients with solutions that we deliver professionally, consistently, and with integrity – solutions that play a critical role in enabling our clients to participate in society as an equal citizen.

As Canada’s largest provider, Motion is uniquely positioned to support clients throughout our network of 54 locations across 5 provinces – Alberta, BC, Manitoba, Ontario & Saskatchewan. Within the last four years alone, we’ve added facilities in 18 urban and rural communities to ensure that no matter our clients live they have access to the products and services that provide safety, mobility, and independence.

In addition to understanding the importance of localized in-person support, we know that our clients and the people who care for them are turning to online and virtual resources more then ever. In June 2021, we redeveloped our website to tell the stories of our clients and employees through video and blogs, showcase our product and service offering, improve funding navigation, offer relatable and timely content, and increase the connectivity to our locations so that clients can receive the support and assistance they need as quickly as possible.

We were also pleased to introduce the capability for virtual service appointments conducted by video during the COVID-19 pandemic to keep our clients, partners, and employees safe while ensuring continuity of care and repair accuracy – an offering that will continue well beyond the pandemic as they reduce the number of in-person visits and in turn speed the repair process.

I am looking forward to seeing what our team can achieve in support of our clients in the coming months as well as sharing more stories about our clients and their lived experiences, including the introduction of our new Client Ambassador Beau Hayward – an undergraduate student at the University of Toronto and the student initiatives team lead of the campus’s equity diversity and inclusion team.

Look out for stories from Beau (pictured in the image above with the Motion team at the Abilities Expo in Toronto), who recently started using the Companion Q Power Assist System, about his life with partner Meghan as well as his upcoming travels and cottage retreats. Keep an eye on our social media channels and follow Beau at @its_beau_2.0 on Instagram.

Our commitment is to put our clients at the centre of everything we do and advocating for Canadians with disabilities. Happy National AccessAbility Week and wishing everyone a safe and fun summer!

Sue Gilpin

CEO, Motion

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